Refund Policy

Refund Policy for Trinati Lifescience

At Trinati Lifescience, we are committed to delivering high-quality products and ensuring a positive experience for our customers. Because our products are consumables, our refund and return policy is designed with your safety and satisfaction in mind.

Returns

Eligibility for Returns
Returns or exchanges are not accepted once products are delivered, except in these cases:

• The product arrives damaged, leaking, tampered with, expired, or incorrect.

• You contact us within 24 hours of delivery with photos and your order ID as evidence.

In such cases, we will provide a replacement or full refund to your original payment method within 7 business days.

Returns Not Accepted For
We do not accept returns for:

• Opened, used, or partially consumed products.

• Orders placed incorrectly by the customer (e.g., wrong quantity or variant).

• Change of mind or preference after placing the order.

• Products received in perfect condition without any issues.

Cancellations & Order Changes

Before Shipping
You may cancel or modify your order within 12 hours of placement, or before the order has been shipped—whichever comes first.
Please email your request along with your order number to order@trinatihealth.com.

After Shipping
Once the order has been shipped, it cannot be cancelled or changed.

Refund Process and Timeline

• Once a refund is approved, it is processed within 5–7 business days.

• It may take 7–14 days for the refund to reflect in your bank or payment account, depending on your payment provider.

• Refunds are returned to the original payment method used during purchase.

• Shipping and logistics charges are non-refundable unless the issue is caused by us (e.g., damaged, incorrect, or expired product).

For Damaged or Incorrect Orders

• Please reach out within 24 hours of delivery and share clear photos along with your order ID.

• After verification, we will arrange a replacement or a refund, as per your preference.

Additional Notes

• Double-check your order details before confirming.

• For allergies or health concerns, consult your physician before buying.

• For any clarification or help with product options, contact us before ordering.

For assistance, contact us anytime at order@trinatihealth.com.

Terms & Conditions

Refund FAQs

How do I get a refund?

Contact our support team within 30 days of purchase to start the refund process.

What items are refundable?

Products must be unused and in original packaging to qualify for a refund.

When will I receive my refund?

Refunds are processed within 7-10 business days after we receive the returned product.

Yes, exchanges are possible if the item is in original condition.

Can I exchange a product instead?

Who pays return shipping?

Customers are responsible for return shipping costs unless the product is defective.

Contact Us

Reach out anytime for questions or support with your refund requests.